Web Care Plans
Fortify, Maintain, Thrive.
A worry-free digital space where your website not only exists but thrives, thanks to our comprehensive Web Care Plans. As a business owner, your time is a precious asset, best spent engaging with customers and growing your business, not grappling with the technical intricacies of your online presence.
Why a Web Care Plan?
Your website is the heartbeat of your business, a crucial connection point with your audience. But what’s your strategy for keeping it safeguarded, updated, and performing at its best? Enter my Web Care Plans 🥳 the ultimate solution to ensure your website stays protected and works problem-free for you and your audience.
What’s included
Here’s a snapshot of the key components that make my website care plan invaluable for my clients.
Website Hosting
Hosting is the foundation of your website. Security, performance, optimisation and ease of use all depend on it. I offer premium hosting for all my clients so you don’t have to worry about a thing.
Website Updates
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. I take care of weekly updates for you.
Monitoring & Security
Bec.B Designs have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
Website Backups
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, I offer external backups and restore points for all clients on my plans.
Website Optimisation
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimised. I have special tools that keep your site optimised and running smoothly along with cleaning up any and all “web gunk.”
Monthly Reporting
You shouldn’t have to try to determine what’s going on via your site. Bec.B Designs take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what I’m doing month to month on your site.
Priority Support
You as a client get priority support. I’ll set up exclusive contact details for you to ping me with whenever you need an update, addition or when you have any questions and I do our best to get back with you within 24hrs on business days.
Personal Consultations
I’m in your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
Auto Privacy Policy Option
EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. Bec.B Designs do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.
The risk of not having your site properly maintained
Here are just a few of the most common scenarios of unprotected sites:
Website Hack
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
Poor Performance
If your website isn’t optimised, it’ll perform and load slower as times goes on affecting conversions and sales.
No Backups
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO Implications
If your website isn’t maintained and optimised, Google knows and ranks sites that are digitally “alive.”
Website Legitimacy
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
It's all on you
By not having your website cared for monthly, everything I cover in my plan is on you and will cost you in tools, time and unneeded stress.
Your time, your business
You don’t have to maintain your own website and go it alone.
I offer customised plans for your website so that you can rest easy and have me in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on!
With one of my Web Care Plans, your time remains yours. Spend it on what matters most – engaging with your customers and growing your business. Leave the technical details to me, your website’s dedicated guardian, ensuring it not only survives but thrives in the digital realm.
FAQ’s
Some answers to the most frequently asked questions about Bec.B Designs website care plans.
Are there cancellation fees?
No! My website maintenance and care plans are annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from my care plan, you have complete freedom to do so. Your plan is simply processed annually with recurring payments from the date of purchase.
It is important to note that there are no refunds provided if you choose to terminate your web care plan prior to the renewal date.
Are there any setup fees?
If I’m building your website, there is no set up fee as long as it’s within a 60 day period!
If, after 60 days, you’d like to join my web care plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install my tools and backup the site among other tasks.
If I’m on-boarding a website I did not design, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
Do you offer just maintenance?
I will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets Bec.B Designs requirements for properly maintaining and optimising the site. Contact me to request a consultation and pricing for this.
What if I pass on the plan?
My web care plans are not mandatory for clients but is highly recommended because of the importance of security, optimisation, updates, backups, support, etc.
That said, if you choose to forego my care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimisation.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to Bec.B Designs after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about on-boarding a site after 60 days.
What if I require more time than the monthly support time allows?
I’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate which is reduced for you as a special, monthly care client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to the my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have Bec.B Designs take care of getting the hack cleaned, I have a minimum $499 site cleaning and set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: I do not fixed website hacks unless the site will subsequently be added to a Bec.B Designs web care plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on my plan, I will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?
I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets Bec.B Designs requirements.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have additional sites under your account, you’ll get a discount for every site you add which will be active for as long as I host and maintain the sites.
Does my monthly update time roll over?
No. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time (depending on your plan) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While I do my best to get updates done within your allotted time, if more time is required, I can do so with my hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. I’m happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Keen to start a care plan for your website?
If you are already a client, you have my direct phone line & email.
Just give me a call and I’ll get the ball rolling for you.
New to Bec.B Designs?
Book your initial call to discuss your website care plan requirements with me.